{"id":57774,"date":"2023-05-21T23:05:34","date_gmt":"2023-05-21T21:05:34","guid":{"rendered":"https:\/\/www.cecile-zakine.fr\/?page_id=57774"},"modified":"2023-09-01T19:27:13","modified_gmt":"2023-09-01T17:27:13","slug":"reponses-a-faire-faux-avis-google-internet","status":"publish","type":"page","link":"https:\/\/www.cecile-zakine.fr\/en\/reponses-a-faire-faux-avis-google-internet\/","title":{"rendered":"Auto draft"},"content":{"rendered":"

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5 things you can do to combat false and disparaging Google reviews by Me Zakine, Doctor of Law<\/h1>\n

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Someone has left you a disparaging, shameless, erroneous and aggressive post on your google page and google services won't remove it. You think it's disgraceful that a stranger or someone with bad intentions should ruin your reputation.<\/span><\/p>\n

What can you do about it? Here's a 5-point answer, from the amicable option to the more serious one.<\/span><\/p>\n

Ma\u00eetre Zakine, Lawyer and Doctor of Law, answers your possible options by listing them.<\/span><\/p>\n

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A Google review is a comment or assessment posted on a professional's Google page, accompanied by a rating of up to five stars. These comments are of vital importance to the reputation of a company or a self-employed professional, as they often influence a new customer's decision to use their services. Who hasn't heard a new customer say: \"I looked at your online reviews and they gave me confidence\"? This shows that comments are read and taken into account.<\/p>\n

However, an unfavourable review can lead to a professional's rating being lowered, sometimes unjustifiably, simply because malicious individuals, or even competitors, have chosen to publish an unverified review containing incorrect information. The comment may be insulting, inaccurate or completely fictitious, with the sole aim of damaging the reputation of the professional. For example, some restaurant owners have complained about customers they have never served, or about derogatory customers who, after being obnoxious throughout the service, did not hesitate to leave a particularly unpleasant message.<\/p>\n

It is therefore essential to combat the malice of certain individuals. Fortunately, a company with a score of 4.7\/5 or 4.8\/5 is often perceived as more reliable and credible than one with a perfect score of 5\/5, because customers know that it is virtually impossible to satisfy everyone.<\/p>\n

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\u00a0A negative review has been posted on Google<\/span><\/strong><\/h2>\n

<\/span><\/p>\n

Here is an example of a negative review left on Google: \"<\/span>I was very disappointed by the experience in this restaurant. They are thieves. Nothing on the plate. Avoid, flee!<\/span><\/i><\/p>\n

While criticism should be accepted in a democratic society, the opinion must not be false or fanciful.<\/span><\/p>\n

Consequently, if the professional has been able to gather all the evidence showing that it is the customer who has behaved very badly: bad payer, procrastination on the part of the customer, aggressiveness on the part of the customer, lack of understanding on the part of the customer, etc., the professional should not hesitate to take action against the customer.\u00a0<\/span><\/p>\n

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1. Reply and ask Google to remove it (and keep your fingers crossed)?\u00a0<\/strong><\/h2>\n

First of all, you need to respond to the negative review with a detailed, reasoned reply. The reader of the review, a potential future customer, will also be interested in the explanations given by the professional.\u00a0<\/span><\/p>\n

You should then report the comment to Google, but only if it is justified.\u00a0<\/span><\/p>\n

\n

\u00a0However, comments that comply with Google rules cannot be deleted: reviews that are not appreciated by the company cannot be deleted. To do this, go to this page<\/a> to make an appeal .<\/span><\/p>\n<\/blockquote>\n

 <\/p>\n

2. Send a registered letter of formal notice if you know the person?\u00a0<\/b><\/h2>\n

<\/h2>\n

In all cases, it is advisable to send a letter of formal notice, requesting the removal of the post, in an attempt to resolve the dispute amicably, particularly if you are assisted by a lawyer.\u00a0<\/b><\/p>\n

If it has not been possible to resolve the dispute amicably, the establishment concerned may take legal action.\u00a0<\/b><\/p>\n

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Defamation or commercial disparagement in the case of false Google reviews?<\/h2>\n

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\u00a0Action for commercial disparagement<\/em><\/strong><\/span><\/p>\n

A disparagement action brought against a competitor whose aim is to disparage its competitor in order to divert its customers is designed to :\u00a0<\/span><\/p>\n