The Legal Weekly

Listening to the customer

It is important to ask the question: did I listen to him or just hear him?

The first consultation is crucial because the first obligation is to listen to the client.

Peter Drucker said: "The most important thing in communication is to hear what is not said".

Let's put our prejudices aside, let's not think in the customer's shoes and really listen to them to understand their needs.

Does he want to take legal action directly or would he prefer to try a settlement?

Will he be the directive client or will he allow himself to be guided and accompanied by a competent professional?

Cécile ZAKINE's office will be able to understand your needs and advise you according to your objectives, your expectations and your needs.